When to call us

• Phone or tablet won't power on, or is stuck on the logo
• Laptop or desktop won't boot, or the drive isn't detected
• Hard drive is clicking or very slow

Important: stop using the device to avoid more damage.

How data recovery works at TechSpot

1. Data recovery fee. In-store: data recovery requires a $199.99 data recovery fee, plus applicable sales tax, paid upfront. This fee is non-refundable, even if no data is recovered, and is applied toward the total cost of the recovery. Mail-in: there is no upfront data recovery fee. We'll contact you before any charge. Some recoveries need a specific paid service step. If so, we'll explain it and get your approval first, you pay that charge before the step begins, and it's non-refundable. If the recovery succeeds, the invoiced amount must be paid before the data or the device is returned. If the recovery is unsuccessful before you approve a quote, you owe only the $50 return shipping. If you've paid an approved charge and the recovery is unsuccessful, return shipping is waived.
2. Authorization and quote. You sign a Data Recovery Authorization. Complex jobs and recoveries over 256GB are quoted before work starts.
3. Delivery. Data is released once the job is paid in full.

We copy only the data needed for your job and delete our working copy 14 days after pickup.

How long it takes

There is no set turnaround time for data recovery. We'll keep you updated as we work.

Good to know

Recovery is not guaranteed, there is no set turnaround time, and data recovery is not covered by the 180-Day Limited Warranty. See the full terms.

Local to Van Buren, Fort Smith and the River Valley

TechSpot is at 2308 Fayetteville Rd, Suite 900, Van Buren, in the North Town Plaza shopping center just north of Walmart, with parking right out front. It's about 10–20 minutes from most of Fort Smith, and we see customers from across the River Valley and eastern Oklahoma every week. See our Fort Smith repair page or River Valley & Eastern Oklahoma page for drive times.

Walk-ins are welcome Monday thru Friday 11-6pm and Sat 12-4pm. Can't make it in? Use our mail-in repair form. Shipping and fees are covered in our Terms & Conditions. We're rated 4.9★ by more than 500 Google reviewers. Lease-to-own payment options through American First Finance (AFF) and Acima, subject to approval.* We also accept Affirm, Apple Pay and similar payment methods. Ask us for details.

Frequently asked questions

Is there a fee for data recovery?
In-store: data recovery requires a $199.99 data recovery fee, plus applicable sales tax, paid upfront. This fee is non-refundable, even if no data is recovered, and is applied toward the total cost of the recovery. Mail-in: there is no upfront data recovery fee. We'll contact you before any charge. Some recoveries need a specific paid service step. If so, we'll explain it and get your approval first, you pay that charge before the step begins, and it's non-refundable. If the recovery succeeds, the invoiced amount must be paid before the data or the device is returned. If the recovery is unsuccessful before you approve a quote, you owe only the $50 return shipping. If you've paid an approved charge and the recovery is unsuccessful, return shipping is waived.

Is data recovery guaranteed?
No. Recovery is not guaranteed, there is no set turnaround time, and data recovery is not covered by the 180-Day Limited Warranty.

Can I mail in a device for data recovery?
Yes. Use our mail-in repair form and ship it to our Van Buren shop. There is no upfront data recovery fee, and we'll contact you before any charge.

Get it fixed

Book Your Repair · Call 479-437-6111 · Mail-in repair · or just walk in.