Terms and Conditions

TECHSPOT LLC D/B/A TECHSPOT ELECTRONICS REPAIR — TERMS AND CONDITIONS

Effective Date: October 19, 2026. These terms replace the version effective October 6, 2026.

TECHSPOT LLC d/b/a TechSpot Electronics Repair ("TechSpot," "we," "us"), 2308 Fayetteville Rd, Suite 900, Van Buren, Arkansas 72956. Phone (call or text) 479-437-6111; email [email protected]. These terms apply to in-store repairs, mail-in repairs, data recovery, device and accessory sales, device purchases from customers (trade-ins), and TechSpot Protection Plus memberships. You accept these terms when you sign or electronically accept our check-in agreement, estimate, invoice, receipt, Bill of Purchase, Data Recovery Authorization, or mail-in form.

1. ESTIMATES AND DIAGNOSIS

Estimates are based on what we can see at check-in. If we find more issues, we'll contact you before doing extra work. Estimates are valid for 30 days. In-store diagnosis carries a bench fee that varies by device type. If you approve the repair, the bench fee is credited toward it. Mail-in repairs have no diagnostic fee. If you decline the estimate, you pay any applicable in-store bench fee and we return your device.

2. PRIVACY, PASSCODES AND DATA

Back up your device before repair. We aren't responsible for lost data or for accounts and settings that need to be set up again.

Device content. We request device passwords for testing and diagnostic purposes only. A technician may briefly see content on screen while testing, but TechSpot does not intentionally open or browse photos, messages, accounts, or files, and does not copy, save, or share personal information stored on your device, except (a) for data recovery, transfer, or backup you request (Sections 5 and 6) or (b) as required by law.

Passcodes. Passcodes are deleted from our records at pickup. If you do not provide a password, we cannot fully test the device, and the warranty is limited to the specific repair performed.

Personal information. We use your contact and ticket information to provide service, process payments, and communicate with you, and we do not sell it. See our Privacy Policy at www.techspotllc.com/privacy-policy.

When you request data recovery, transfer, or backup, we access and copy only the data needed for that job. Copies of recovered or backed-up data are deleted 14 days after pickup.

3. DEVICE CONDITION

Devices that are cracked, bent, liquid-damaged or previously repaired can fail during or after a repair. We aren't responsible for problems that already existed or that show up because of earlier damage. Water resistance can't be guaranteed once a device has been opened. Parts we replace become TechSpot's property.

4. WARRANTY

Repairs carry a 180-day warranty on the parts we install and our workmanship, including port, connector and audio repairs. Not covered: motherboard or main board failures (unless caused by our work); liquid damage cleaning; data recovery; new physical or liquid damage; repairs opened or altered by anyone else; software issues; jailbroken, rooted or modified devices; abuse or misuse; and parts or functions we couldn't test because of the device's condition. The warranty remedy is repair or replacement of our work. Any implied warranties are limited to 180 days.

5. DATA RECOVERY, IN STORE

$199.99 plus applicable sales tax, paid upfront and non-refundable even if no data is recovered. It's applied toward the final price. Recovery isn't guaranteed, there's no set completion time, and there's no warranty. Data recovery requires a signed Data Recovery Authorization. Complex jobs and recoveries over 256GB are quoted before work begins.

6. DATA RECOVERY, MAIL-IN

There's no upfront fee. We'll quote before work begins. Any service charge needed during the recovery is explained and approved by you first, paid before that step begins, and non-refundable. If the recovery succeeds, the invoiced amount is due before the data or device is returned. If it fails and you've paid an approved charge, we return the device at no shipping cost. If you've paid nothing, return shipping is $50. Data recovery requires a signed Data Recovery Authorization. Complex jobs and recoveries over 256GB are quoted before work begins.

7. SPECIAL ORDERS

Special-order parts and devices are paid in full before ordering. If you cancel, TechSpot keeps 50% or the service fee, whichever is greater.

8. REFUNDS AND RETURNS

We do not accept returns on opened or used accessories. Refunds require owner approval and are not given after 7 days. New-in-box devices carry a 15% restocking fee. Used devices may be returned within 24 hours, and a 15% restocking fee applies to those approved returns. Non-refundable fees are never refunded. Refunds go back to the original payment method, or through the provider for financed purchases.

9. PAYMENT AND PICKUP

All charges, including $50 return shipping on mail-ins, must be paid in full before the device or data is released or shipped. We accept cash, major credit and debit cards, Apple Pay and similar mobile wallets, Cash App, Venmo, PayPal, Affirm, AFF and Acima. No personal checks. A 2.5% surcharge applies to credit card payments only. It does not apply to cash, debit cards, Cash App, Venmo, PayPal, Affirm, AFF or Acima.

10. FINANCING

Third-party financing and payment options are provided by those companies, not by TechSpot, and are subject to their approval and terms. AFF and Acima are lease-to-own agreements between you and the provider, not loans from TechSpot, and payments are owed to the provider. Affirm is a pay-over-time option under Affirm's own terms. Any approved refund on a financed purchase is processed through that provider.

11. STORAGE AND ABANDONED DEVICES

We'll text you when your device is ready. Starting 30 days after that text, storage is $5 per day, up to the original repair cost. The storage fee applies only to signed check-in tickets, starts only after written notice, and any exception requires management approval. We'll send reminders at 30, 60 and 90 days to the phone and email on file, plus a final notice before 6 months. Devices not picked up within 6 months of the ready text are considered abandoned and may be recycled or sold as Arkansas law allows. Once a device is abandoned, any unpaid charges are waived.

12. LIABILITY LIMIT

TechSpot's liability is limited to the lesser of the device's value or the amount you paid. TechSpot is not liable for indirect, incidental or consequential damages, including lost data, lost use or lost income.

13. TEXT MESSAGES

By providing a phone number or email, you agree TechSpot may text, email, or call you about your repair (status updates, estimates, and pickup reminders) and send one follow-up review request after pickup.

We will not send you marketing texts unless you separately agree. Reply STOP to opt out, HELP for help. Message and data rates may apply.

14. GOVERNING LAW AND DISPUTES

These terms are governed by Arkansas law. Venue is in Crawford County, Arkansas, unless a signed agreement provides otherwise.

15. MAIL-IN REPAIRS

Ship to: TECHSPOT LLC d/b/a TechSpot Electronics Repair, 2308 Fayetteville Rd, Suite 900, Van Buren, AR 72956. You are responsible for packing your device safely and for inbound shipping, including damage in transit to us.

Mail-in repairs have no diagnostic fee. We usually diagnose your device soon after it arrives and then contact you with a quote.

We do not provide prepaid shipping labels. Return shipping is $50. If you approve the repair, payment is required before return shipping (see Section 9). Mail-in data recovery follows Section 6.

On the mail-in form you choose what happens if you decline the repair or do not respond: return shipping ($50), or recycling at no cost. If you decline, we follow your choice. If you do not respond within 10 business days after our quote and 2 logged reminders, we also follow your choice.

We recycle a mail-in device only if you chose recycling on the form; otherwise the 6-month unclaimed-device rule in Section 11 applies.

16. TECHSPOT PROTECTION PLUS MEMBERSHIP

TECHSPOT PROTECTION PLUS — AUTOMATIC RENEWAL. YOUR MEMBERSHIP RENEWS AUTOMATICALLY AND CONTINUES UNTIL YOU CANCEL. You authorize TechSpot to charge your card on file through Square, Inc. the posted price for the plan (Protection Plus or Protection Plus Pro) and billing period (monthly or yearly) you choose, plus any tax. MINIMUM COMMITMENT: 90 DAYS. YOU MAY NOT CANCEL DURING THE FIRST 90 DAYS. After 90 days, cancel any time in person, by phone at (479) 437-6111, by email to [email protected], or online using the cancellation link on our website. Benefits continue through the paid period; no prorated refunds. We will notify you 7 to 30 days before any price change. Repair discounts apply to service fees only, not parts; one discounted repair per 90-day period, starting after the first 90 days. Benefits are non-transferable. Protection Plus is a membership discount and priority service program; it is not insurance, an extended warranty, or a device replacement plan.

17. TRADE-INS / BILL OF PURCHASE

All offers are final only after TechSpot completes a bench test of the device.

Trade-in purchases are documented on a Bill of Purchase. Sellers must be 18 or older and present valid government photo ID. Full trade-in terms appear on the Bill of Purchase and receipt.

TechSpot does not issue statements of value, valuation letters, or insurance estimates.

18. CHANGES

We may update these terms by posting a new version on this page. The version that applies is the one in effect when you signed or accepted terms for that ticket or purchase.

For any other inquiries, please email [email protected].